Requested to pay re-connection fee for nothing

I paid my DSTV account (R485.00) before my services were terminated (31 January 2018. The following day (1 February 2018) multichoice terminate the services and requested me to pay a reconnection fee. I have a proof of payment that proves it. I spend about R200.00 airtime to sort out the issue. Three times I was told they are offline their automated massages & consultant consumed my airtime. Now I am requested to pay addition R121.00. If there was an alternative service provider would terminate my subscription right now. I can't wait for an alternative.

So the total amount that I am supposedly spend on this JSE listed company is R485 + R 200 + R121 = R806

I tried to explain this to Multichoice, they are just not listening. All they say is pay pay pay.