SV
Sanet V

1 reviews | Active since Jun 2012

04 Oct 2022, 14:30

REQUESTED CANCELLATION, BUT DSTV STILL COLLECTS PAYMENT 4 MONTHS LATER

I cancelled my subscription telephonically on 01/06/2022. The debit order which was collected, was refunded. No d/o collection for 01/07, but a double payment was collected on 01/08. I reversed the payment. On 01/09/2022 another payment went off. I phoned on the 19th of September, spent 30 minutes on the line, spoke to Lechesa Mokoena, explaining that the subscription is cancelled and that they are not supposed to collect any payments. On 03/10/2022, Multi Choice collected R3,87 from my account. No idea what this is for. I am not going to spent my time or airtime again to try and explain that I CANCELLED my membership. Is it really that difficult to comprehend?

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Oct 2022, 15:57
Official
Hi Sanet Venter, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team