1 reviews | Active since May 2015
Request to disconnect DSTV services.
At the start of April I contacted DSTV to downgrade to DSTV Compact. After consideration, I decided to rather disconnect my services and cancel my subscription. I informed DSTV in writing via self-help \contact us"services on the 20th of April 2015 to disconnect my services and cancel my subscription. <br> <br> Letlhogonolo Nakedi rep**** on the same day saying that DSTV records show that cycle date is the 1st of each month and that services can only be disconnected on the 30 April . She asked me to advise whether disconnection should be scheduled. I rep**** on the same day advising to disconnect services on 30 April. <br> <br> On the same day Edward Nhlapo rep**** saying that according to the system"
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records, your service has been disconnected and the insurance on your decoders cancelled as requested.
Please be advised that the amount collected from your debit order has been refunded to your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records, your service has been disconnected and the insurance on your decoders cancelled as requested.
Please be advised that the amount collected from your debit order has been refunded to your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Best regards,