Request to cancel DSTV failed twice

Item: DStv (MultiChoice)
Rating: 2
Author: Steven D

I have tried two months in a row to disconnect my service. I schedule a disconnect, but am still billed and connected. I even get sent the survey asking why I disconnected. If this is who they are asking me to pay for what I do not want then I will never use their service again.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 12:03

Hello StevenD,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Sept 2015, 12:03

Official