Request to cancel DCC insurance and not done!!!

On the 20.08.2015 i sent an email to [Email Removed] requesting for the Insurance on my Decoder to be cancelled. I followed up on 6 occassions via email as to when this will be cancelled and i have received no feedback. I have sent subsequent emails requesting to be called by a senior as the lack of service and feedback is DISGUSTING. I received an email asking me to call *** from Kwena to cancel the insurance and i simply cannot get through that number. You are quick to sign me up for this insurance and once i want to cancel it you blatantly ignore these cancellation requests....<br> <br> My other concern is that MY ACCOUNT IS UP TO DATE and for a year now i keep getting error messages that my account is in arrears AND I HAVE SCREEN SHOTS OF THIS AND I HAVE SENT THEM ALSO. I have sent numerous correspondance and this error is still persisting and this is on 2 Decoders, can someone explain what the heck is going on. Can you guys get your act together and treat your customers as YOU WOULD EXPECT TO BE TREATED.<br> <br> I AM DISGUSTED AT THE LACK OF CUSTOMER CENTRICITY THAT YOUR BUSINESS HOLD AND THE TOTAL DISREGARD FOR SUPERIOR CUSTOMER SERVICE