LM
Lebogang M
1 reviews | Active since Sept 2019
31 Aug 2022, 16:51
Request to cancel.
I need help with dstv, I have been struggling with them, firstly I was offer pricelock and did payment arrangement which after then everything went south (BAD), Debit order is a problem and when I want to cancel debit order they say that I can not due to the pricelock, my problem is that last month an agent confirmed that debit order went off, only to find out that anther agent said I was not advised properly, which I made payment at pep store, today I checked my dstv app which showed that I need to make payment but when I got to pep store they said balance is 0.00 which I sent a live chat which an agent Kgomotso which confirmed that there is two payments reflecting, debit order and payment done at pep store. I'm tired of this poor services and when I asked Lehlohonolo to request someone to call me said he can not do that and gave me call center numbers, I want to cancel seeing that I'm struggling every monthend and my money keeps been debited when I pay direct on the other hand.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
31 Aug 2022, 17:01Hi Lebogang Andrew Mosala,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Aug 2022, 17:01
Official
Hi Lebogang Andrew Mosala,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
LM
Lebogang M's updateReviewer Update
31 Aug 2022, 19:47This are payment REF for the debit order Capitec: Debit Order -R605.03 from SAVINGS ACCOUNT; Ref M-CHOICE M-CHOICE*** TR TRR 054717; and direct payment Throug PEP Store R610.00 REF transaction ID ***ZA Trans Status E800, TVR ***. Application ID A***, Auth 059533.
LM
Lebogang M's update31 Aug 2022, 19:47
Reviewer Update
This are payment REF for the debit order Capitec: Debit Order -R605.03 from SAVINGS ACCOUNT; Ref M-CHOICE M-CHOICE*** TR TRR 054717; and direct payment Throug PEP Store R610.00 REF transaction ID ***ZA Trans Status E800, TVR ***. Application ID A***, Auth 059533.
LM
Lebogang M's updateReviewer Update
05 Sept 2022, 15:43I spoke to an agent Bontle Maimela and escalated my request for refund, today they telling me that refund was rejected, my credit profile is affected as the debit order did not go through paid cash and they debited now my account Is not paid due to DSTV and *********** agent now Bonolo says there is nothing she can do to help, hellopeter is useless as well, logged a complain till today I have not been contacted.
LM
Lebogang M's update05 Sept 2022, 15:43
Reviewer Update
I spoke to an agent Bontle Maimela and escalated my request for refund, today they telling me that refund was rejected, my credit profile is affected as the debit order did not go through paid cash and they debited now my account Is not paid due to DSTV and *********** agent now Bonolo says there is nothing she can do to help, hellopeter is useless as well, logged a complain till today I have not been contacted.
LM
Lebogang M's updateReviewer Update
12 Sept 2022, 12:10Thando DSTV live chat confirmed that that there are 2 payments reflecting made on 31.08.22 of R605.03 and R610, she confirmed that there was no refund requested which I did request it and emailed bontle maimela the attachment as well via email ***
LM
Lebogang M's update12 Sept 2022, 12:10
Reviewer Update
Thando DSTV live chat confirmed that that there are 2 payments reflecting made on 31.08.22 of R605.03 and R610, she confirmed that there was no refund requested which I did request it and emailed bontle maimela the attachment as well via email ***
LM
Lebogang M's updateReviewer Update
12 Sept 2022, 12:19Your query has been logged and your reference number is ***4. We'll get back to you within 24 working hours.
From: LeBoO Mosala <***>
Sent: Wednesday, August 31, 2022 9:10 PM
To: Bontle Maimela <***
From: LeBoO Mosala <***>
Sent: Wednesday, August 31, 2022 9:10 PM
To: Bontle Maimela <***
LM
Lebogang M's update12 Sept 2022, 12:19
Reviewer Update
Your query has been logged and your reference number is ***4. We'll get back to you within 24 working hours.
From: LeBoO Mosala <***>
Sent: Wednesday, August 31, 2022 9:10 PM
To: Bontle Maimela <***
From: LeBoO Mosala <***>
Sent: Wednesday, August 31, 2022 9:10 PM
To: Bontle Maimela <***
LM
Lebogang M's updateReviewer Update
01 Nov 2022, 13:17Good day
I was requesting assistance via live chat but have not received assistance yet.
Conversations with the agent.
Hi, you are through to Naledi, Welcome to live chat🙂
We appreciate your interaction with us Today🙂
Hope you are good❤️, how can I help you today?🙂
Thank you for your details I will send them through and Available Tl will call back
Kindly note that you have a credit of Balance:-R660.00 in your account
your money you are explaining to me about is here in your account it is not lost
30th September I was charged R308.33 cancelation fee of pricelock and agreements was per telephone it was stated cancelation fee was R180.00 and they still debiton the 31st October 2022 R658.00.
I made payment at pep store of R660.00 as I did not expect them to debit from my about.
I have backing proof of all this including chats I had previously Naledi dstv agent.Kindly note that I do not know the arrangement you had however, what i can do is to apply a refund for you and remove debit oreder so you can pay cash
On Tue, 20 Sep 2022, 17:02 FreshDesk Notification email, <***> wrote:
Good day Mr Mosala Please receive the chat reference for the cancellation of Subscription Price Lock that you had requested, Ref is #***0 Kind RegardsNtombi
I was requesting assistance via live chat but have not received assistance yet.
Conversations with the agent.
Hi, you are through to Naledi, Welcome to live chat🙂
We appreciate your interaction with us Today🙂
Hope you are good❤️, how can I help you today?🙂
Thank you for your details I will send them through and Available Tl will call back
Kindly note that you have a credit of Balance:-R660.00 in your account
your money you are explaining to me about is here in your account it is not lost
30th September I was charged R308.33 cancelation fee of pricelock and agreements was per telephone it was stated cancelation fee was R180.00 and they still debiton the 31st October 2022 R658.00.
I made payment at pep store of R660.00 as I did not expect them to debit from my about.
I have backing proof of all this including chats I had previously Naledi dstv agent.Kindly note that I do not know the arrangement you had however, what i can do is to apply a refund for you and remove debit oreder so you can pay cash
On Tue, 20 Sep 2022, 17:02 FreshDesk Notification email, <***> wrote:
Good day Mr Mosala Please receive the chat reference for the cancellation of Subscription Price Lock that you had requested, Ref is #***0 Kind RegardsNtombi
LM
Lebogang M's update01 Nov 2022, 13:17
Reviewer Update
Good day
I was requesting assistance via live chat but have not received assistance yet.
Conversations with the agent.
Hi, you are through to Naledi, Welcome to live chat🙂
We appreciate your interaction with us Today🙂
Hope you are good❤️, how can I help you today?🙂
Thank you for your details I will send them through and Available Tl will call back
Kindly note that you have a credit of Balance:-R660.00 in your account
your money you are explaining to me about is here in your account it is not lost
30th September I was charged R308.33 cancelation fee of pricelock and agreements was per telephone it was stated cancelation fee was R180.00 and they still debiton the 31st October 2022 R658.00.
I made payment at pep store of R660.00 as I did not expect them to debit from my about.
I have backing proof of all this including chats I had previously Naledi dstv agent.Kindly note that I do not know the arrangement you had however, what i can do is to apply a refund for you and remove debit oreder so you can pay cash
On Tue, 20 Sep 2022, 17:02 FreshDesk Notification email, <***> wrote:
Good day Mr Mosala Please receive the chat reference for the cancellation of Subscription Price Lock that you had requested, Ref is #***0 Kind RegardsNtombi
I was requesting assistance via live chat but have not received assistance yet.
Conversations with the agent.
Hi, you are through to Naledi, Welcome to live chat🙂
We appreciate your interaction with us Today🙂
Hope you are good❤️, how can I help you today?🙂
Thank you for your details I will send them through and Available Tl will call back
Kindly note that you have a credit of Balance:-R660.00 in your account
your money you are explaining to me about is here in your account it is not lost
30th September I was charged R308.33 cancelation fee of pricelock and agreements was per telephone it was stated cancelation fee was R180.00 and they still debiton the 31st October 2022 R658.00.
I made payment at pep store of R660.00 as I did not expect them to debit from my about.
I have backing proof of all this including chats I had previously Naledi dstv agent.Kindly note that I do not know the arrangement you had however, what i can do is to apply a refund for you and remove debit oreder so you can pay cash
On Tue, 20 Sep 2022, 17:02 FreshDesk Notification email, <***> wrote:
Good day Mr Mosala Please receive the chat reference for the cancellation of Subscription Price Lock that you had requested, Ref is #***0 Kind RegardsNtombi