Request refund and am still waiting for assistance after 15 days of putting the claim.

I am extremely frustrated with the poor service I have received from DStv regarding a refund that is long overdue.

On 23 February, I was debited twice for my subscription, even though I had already paid via EFT. I contacted DStv and was advised to submit supporting documents, including proof of payment, banking details, and a copy of my ID in order to process the refund.

I submitted all the required documents and received a confirmation and reference number, with a stated turnaround time of 7 days for the refund to be processed.

However, it has now been about 15 days, and I have not received my refund or any communication regarding the status of my request.

I called the call centre again last week to follow up, but I was told that they cannot assist me telephonically and that I must send an email instead. This is extremely disappointing considering that this is my hard-earned money that was incorrectly debited.

I would appreciate urgent assistance from DStv to resolve this matter and process my refund as soon as possible.

Reference number : **********05