PM
Palesa M
1 reviews | Active since Nov 2009
18 Feb 2016, 16:28
REQUEST FOR STATEMENT FROM JUNE 2015
Good Day, Today I called the DSTV / Multichoice call centre requesting for a statement from June 2015 to current on my mother's account. I was told that the system only generates statements to 3 months back and if I need more than that then I would need to go to an agency.<br> I fail to understand why call centre agents including their Team Leaders (Godfrey) are unable to do a simple task of generating a statement and emailing it as per the request of the customer.
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DStv (MultiChoice)'s replyOfficial
19 Feb 2016, 17:48Hello palesa81,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our conversation we've escalated your query to the business desk department for urgent assistance and kindly note that we will send statement to your personal E-mail address. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our conversation we've escalated your query to the business desk department for urgent assistance and kindly note that we will send statement to your personal E-mail address. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
Best regards,
DStv (MultiChoice)'s reply19 Feb 2016, 17:48
Official
Hello palesa81,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our conversation we've escalated your query to the business desk department for urgent assistance and kindly note that we will send statement to your personal E-mail address. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our conversation we've escalated your query to the business desk department for urgent assistance and kindly note that we will send statement to your personal E-mail address. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
Best regards,