request for service suspension

i have spoken to Phumotso(kgomotso) who that is whom refused to give me his surname stated that the reason for my call is not important(lousy), thought that the staff there have been trained to assist client not to bull **** them around, i need someone professional to revert back to me regarding my moms account whose a pensioner that am paying on her behalf my number is ********** 791 My name is Wonga, kindly treat this as an urgent matter or else i will take this lousy matter to 702