Request for payment reversal

I am disgusted that a DSTV consultant has not yet gotten back to me since my reply to you on Hello Peter, on the 31 March 2020 - see below reply to Kagiso. I have tried to put my query into context for the consultant who has to make a decision regarding my case. I really don't think its ethical that you are charging me for a service I am not using as my equipment is not working - this was stated on the call when my service was re- activated. I also requested an immediate payment reversal from DSTV on the call, and then went to my bank to request a reversal, which DSTV declined. I am happy to pay a pro-rated amount and be reimbursed the rest - that is my solution. Please can you get back to me with feedback ASAP.

Also still waiting on a consultant to get back to me with an outcome as I called your contact centre - I was told within 24-48 hours, that was a week or more ago.

Dear Kagiso,

If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith