nS
nikki S
1 reviews | Active since Jan 2019
27 Mar 2020, 09:18
Request for payment reversal
I had my DStv disconnected over a year ago and because of the 21 day lockdown I opted to reactivate my service. I spoke to Sandisiwe who advised that I needed to pay R839 to have my service reconnected, which I did, only to find out that I needed to get a technician to come out to come and check the dish and tune the frequency, which I could not do as we were going into lock down the following day. I advised Sandisiwe of this and advised her to disconnect the service and I would contact my bank to reverse the payment. Before I left my home to go to the bank I called multichoice again and spoke to Logan at your PE call Centre. She advised that she couldn’t disconnect service as the system does not make allowance for it. She logged a case ***5-I126. Now bearing in mind I asked Sandisiwe Within minutes of making my payment to disconnect service as it was not working and I could not call out a technician due to the approaching lockdown. My bank just called and advised that Multichoice does not want to reverse the payment. Please can you Reverse the payment from your side because of aforementioned reason. I am not making use of your service. Please deactivate the service immediately. I look forward to your reply.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
27 Mar 2020, 09:20Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Mar 2020, 09:20
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Mar 2020, 09:41Hi Nikki,
Kindly note that account disconnections and downgrades can only be done on the customer's payment date. We, unfortunately, we cannot disconnect the service since it's not yet your payment date however, we can schedule a disconnection.
Your next payment date will be on the 25th of April.
Regards
Kagiso
Kindly note that account disconnections and downgrades can only be done on the customer's payment date. We, unfortunately, we cannot disconnect the service since it's not yet your payment date however, we can schedule a disconnection.
Your next payment date will be on the 25th of April.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply27 Mar 2020, 09:41
Official
Hi Nikki,
Kindly note that account disconnections and downgrades can only be done on the customer's payment date. We, unfortunately, we cannot disconnect the service since it's not yet your payment date however, we can schedule a disconnection.
Your next payment date will be on the 25th of April.
Regards
Kagiso
Kindly note that account disconnections and downgrades can only be done on the customer's payment date. We, unfortunately, we cannot disconnect the service since it's not yet your payment date however, we can schedule a disconnection.
Your next payment date will be on the 25th of April.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Mar 2020, 09:42Hi Nikki,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply27 Mar 2020, 09:42
Official
Hi Nikki,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
nS
nikki S's updateReviewer Update
31 Mar 2020, 10:26Dear Kagiso,
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
nS
nikki S's update31 Mar 2020, 10:26
Reviewer Update
Dear Kagiso,
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
nS
nikki S's updateReviewer Update
01 Apr 2020, 13:13 Dear Kagiso,
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
nS
nikki S's update01 Apr 2020, 13:13
Reviewer Update
Dear Kagiso,
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
nS
nikki S's updateReviewer Update
01 Apr 2020, 13:13 Dear Kagiso,
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
nS
nikki S's update01 Apr 2020, 13:13
Reviewer Update
Dear Kagiso,
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith
If you checked my account - my account has been dormant (deactivated) for over a year. I only tried to activate my account for the lockdown period that the country was going into. I made payment while on the call, and while on the call, your consultant advised that I will have to get a technician out, and being the day before lock-down, I was unable to do so. I advised her on the call to deactivate the service as I did not have access to the DSTV signal, which I still don't have. I requested for my payment to be reversed, or at best I will pay a prorated amount and would appreciate a refund for the rest of my payment I made. The reason for this is that I am not able to view DSTV. The screen says something about finding a network foot print. I feel that it is highly immoral that you are charging me for something that I am unable to use. Please can we discuss this and come to an amicable solution. Thanks. Nicholette Smith