Request for dstv explora refund on what is due to me

Greetings,

I recently made payment through someone's bank account not my bank account on my dstv explora account under compact package but I overpaid.It happened that there was an amount (R1 187.00 to be exact)that is due to me and I requested a refund from the 09th August 2023.Ever since the 09th Ive been making requests for a refund everyday (09th,10th,11,12th and even today the 13th) I have even sent the required documents(my ID copy,bank account holder's statement,bank account holder's ID copy).All the agents that I have made contact with have been taking me from pillar to post telling me different stories.Nobody seems to have answers,they don't have straight answers,they seem to be speaking their minds.The other one says it takes 7 days,others says by the 14th August Ill be getting it.All of them ,they give me different answers.What I am asking myself is that why is it difficult to get a refund to the bank account that I made a payment through.I want this matter to be resolved as soon as possible.I am not happy at all.