Request for assistance

I am using this platform because I don't know of any other method to get help. On the 24th of July 2022 we called the customer care center to deactivate our subscription as the house is gonna be vacant for the next 2-3 months. Spoke to your agent Nokuthula who said that the subscription cannot be suspended until the 7th of August which is at the end of our billing cycle. So this is mind boggling because this has been done before for on request and also surprising that you're able to activate the service in the middle of the billing period but you can't suspend the service. So now we're expected to pay for 2 weeks for services that were not being used. May I please get assistance in rectifying this situation