REPULSIVE IS BUT BEING LESS THAN MILD!

Rating them a star is really on the basis that I cannot rate them anything further below.

I have spoken to over 5 service agents excluding the 1 Line Manager by the name , Sibusiso - as of before 9am today, I have been in constant contact with the service centre trying to resolve an error that will not be resolved for the resumption of my family's viewing pleasure.

1. The amount that I paid today was far above the subscription amount that I signed up for. 2. It appears your service agents are trained to just apologise for the inconvenience but have zero skills in actually resolving the crisis or query at hand. 3. Why is there never an ETA on the resolution process? 4. I have spoken to FIVE service agents - FIVE who vowed to call back and ensure the resolution process has come to joy but have not...WHY??? 5. Sibusiso, the Line Manager who assured me that the matter will be resolved but hasn't ensured so - what leadership are you really trying to have your team mirror? 6. Percy - in Thumisa Khalavane's team who asked his neighboring colleague where the TLs are ..when did it become normal to use vulgar language while on the line with a customer????

7. WHY DO YOUR SERVICE AGENTS NOT HAVE BASIC TELEPHONIC ETIQUETTE.

It appears that Multichoice is making so much money ( obviously through ripping your customers off) - you don't even care to lose any .

I cannot be struggling to have viewership of my services when you're claiming for my account to be active on your side. I need this resolved today still - I will not be calling again for the same issue.

I'm so frustrated - I have zero interest to expound on the level of my annoyance and contact centre fatigue.

Effectively resolve this - if unable to. Please kindly be in contact so we can facilitate the process of a refund.

Your service level is utterly appalling and at the peak of the very highest surge incredibly underwhelming!!!

Le tlwaela batho!