1 reviews | Active since May 2011
Reposting bad service and sitting with the se problem again.
I got an email stating I can upgrade to compact plus from compact for 470 which by the way is R30 cheaper than what I currently pay which is R500 which includes my pvr I'm sure. Al I wanted was for them to upgrade me to compact plus as per the email and I would have paid the difference but they are unable to do it. Want to tell me it will only happen in next month which is stupid as in the past I could just upgrade and pay difference. I could have changed it myself on self-service as well but did not want it for next month, what's the point...? On top of that I was told it would be valid for only 1 month but the email states 3 months. Their own people don't know their products en features. ITS SO DISAPPOINTING. It's crazy how we used to be called customers but have in recent years become consumers. Can anyone even understand that term. We just accept to much these days. I think I will now try and rather get my fibre connected and try Netflix. Didn't want to but being forced in a sense. Mnet should have stayed on their own, would have even taken that in itself also. Crazy what this world is coming to.
27 Jun 2020, 09:52
So, guess what, now we are in a new month and same issue again. The special that you said was activated is gone, and I am apprently am registered for compact plus at full fee and not the special. The first person I spoke to put me on hold at 3 minute mark and then 13 minutes later I was still on hold, but she did downgrade me to compact that I did not even ask. Then I phoned from another phone then sat on the phone again for over half an hour and then I got attitude from even a supervisor or manager or whatever she is. Ontop of all this I was told I was charged a prorated fee for taking them up on the special that they advertised. THIS IS ****** CRAZY. This was the last straw for me. such a disappointment to deal with DSTV. I cannot express myself properly here and I dont mean I want to scream and shout, as not even that would get me nowhere.
27 Jun 2020, 09:52
So, guess what, now we are in a new month and same issue again. The special that you said was activated is gone, and I am apprently am registered for compact plus at full fee and not the special. The first person I spoke to put me on hold at 3 minute mark and then 13 minutes later I was still on hold, but she did downgrade me to compact that I did not even ask. Then I phoned from another phone then sat on the phone again for over half an hour and then I got attitude from even a supervisor or manager or whatever she is. Ontop of all this I was told I was charged a prorated fee for taking them up on the special that they advertised. THIS IS ****** CRAZY. This was the last straw for me. such a disappointment to deal with DSTV. I cannot express myself properly here and I dont mean I want to scream and shout, as not even that would get me nowhere.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team