Reporting Multichoice to the Ombudsman

I am sick and tired of having to do this every time I need assistance with DSTV as the contact center is useless.

I paid R595 yesterday but connection is still down as they say I still owe R94....Break down is for WIFI that hardly works and funeral policy that has no beneficiary as I never took out any funeral policy with them. Not sure if to report this now to the Ombudsman as the sales people from MultiChoice are *****sters.....someone needs to call me ASAP