Replacement Internet sim card

I am extremely appalled at the level of service I am receiving regarding your Internet Services, I would go as far as encouraging others not to take it up. My router and sim card were stollen more than a week ago, I have tried on more than one occasion to obtain a replacement sim card. Your call centre agents have been very inept in assisting ne with my query. You either do not have a clear policy in this regard or they are not aware of what it is. 2 of them have sent me to a walk in centre in Menlyn and Akasia, from which I have been advised that they do not keep those sim card. I have been directed to go to your walk in centre in Randburg and informed this is the only place where I will be able to get a sim card. Your consultant was generous enough to tell me you will not only deliver a sim card to me because it costs R400. When your company was procuring my business this was not considered fruitless expenditure as she makes it out to be. I do not mind collecting from one of your outlest that are convinent to me however to expect me to drive more than 100km to collect the sim card in Randburg is truly ridiculous, this is not great cudyomer service. It just comes across to me as thoughyou have not made sufficient planning for this kind of service in your blueprint. Not to even mention tge training you need to give to your call centre agents because I have been sent from pillar to post