DE
Derick E
1 reviews | Active since Feb 2016
19 Feb 2016, 14:24
Replaced DSTV decoder faulty and Bad service
In November my hd pvr got faulty, I took it to multichoice in middelburg and they replaced it with a faulty one, I then took it back and got another 1, again now it gives me problems, from the beginning. Most recently it started to reboot itself and gives a ECEP error on display. I've contacted the customer service and they could not help me, Im fed up and the service is bad, my decoder is also not updating. Please give me proper service as we pay alot for the service. I did not take it back as I am not going to stand in a que again for more than an hour only to receive another faulty one.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Feb 2016, 09:59Hello ***,
It is with regret that we learn of the frustration and inconvenience you have experienced with your decoder. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried contacting you on the number illustrated in your complaint as well as the one on our system, but failed to get hold of you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your decoder. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried contacting you on the number illustrated in your complaint as well as the one on our system, but failed to get hold of you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
DStv (MultiChoice)'s reply20 Feb 2016, 09:59
Official
Hello ***,
It is with regret that we learn of the frustration and inconvenience you have experienced with your decoder. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried contacting you on the number illustrated in your complaint as well as the one on our system, but failed to get hold of you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your decoder. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried contacting you on the number illustrated in your complaint as well as the one on our system, but failed to get hold of you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil