Repeated over billing and disconnection

I went away from home during December on holiday. I stopped my subscription as i did not use DSTV. Once i came home on 3 January i re-activated my DSTV Extra. The person in the call center informed me that i should pay R495 to activate my account and i paid R500. I received the signal for my DSTV extra and all was well until 18 January. My account got suspended as i were in \arrears". After spending 1 hour on the phone they told me that they activated DSTV premium AND DSTV extra. Then they cancelled the premium package and only had the extra view on my account. Today 23-01-2016 my account is suspended as i am in arrears again. The call center informed me that the balance is a re-connection fee (18-01-2016 when they suspended my account when they made a mistake) and the balance of the DSTV PREMIUM for January. I never had access to any DSTV premium channels. Why should i pay for the re-connection fee if DSTV made a mistake to disconnect my account and why should i have to pay for DSTV premium if i can only view DSTV Extra's channels? I DONT WANT DSTV PREMIUM. FIX YOUR MISTAKES. YOU ARE WASTING MY TIME AND MONEY!! I PAY FOR THESE 30 MIN PHONE CALLS!! I WANT IT SORTED OUT TODAY!"""