Repeated extra view problem/disconnection

<p>My Extra view decoder keeps disconnecting and the problem happens every week. When I call the call centre they will make me try all sorts of things from resetting the decoder to disconnecting. Its either their network is congested or their staff are poorly trained in solving the problem. I wish another competitor can utilise this opportunity and attract us as disgruntled customers. The premiums are so ridiculous and yet the service is appalling.</p>