Repeated disconnection of services

On the 16 th March I paid my subscription (24 hours late) and since then my services have been disconnected repeatedly. After the first disconnection the person at the call centre Zinhle Radebe requested I send proof of payment to the accounts department as well as to her and it was promised that a person would contact me asap. No reaction only my services were discontinued again. I again phoned in (total call time 2.5 hours to date). I was reconnected with the promise that the manager would call but to no avail. This afternoon I was again disconnect (fourth time in two weeks). Makosozana Nyaba promised that the situation would be escalated again, (the 3rd time operater was Tebocho) and she would have the manager of the call centre call me, but still to no avail. I am frustrated with empty promises and cycles of disconnection and reconnection even though I have sent proof of payment!