HV
Hendrina V
1 reviews | Active since May 2012
05 Apr 2016, 09:42
repeated calls to resolve, nothing happens
We were going away and called to disconnect in Feb, and it was immediately disconnected. In late March we phoned to reconnect, and was told we are in arrears by about R1,400 for Feb & March (the period we were disconnected). We naturally disagree because why should we have to pay if we disconnected, they were going to listen to the phone call(s) and come back to us. We phoned again on 31/3/2016, same promise, and again on 1/4/2016, same promise. Costed a fortune in airtime, and today is the 5th April and still nobody came back to us and this is not resolved.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Apr 2016, 10:18Hello henven,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account complaint. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account complaint. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply07 Apr 2016, 10:18
Official
Hello henven,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account complaint. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account complaint. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta