JO
John O
1 reviews | Active since Mar 2018
25 Aug 2022, 20:52
Repeat x 15
Dstv must be in serious trouble. Have noticed their repeats are taking on epic proportions. Case in point. Great Kenyan Bakeoff season 2 episode 7 is being repeated a staggering 15 times. Can understand 3 or 4 repeats if you miss it the first time. 15 times is ludicrous. Don't they have enough money to put new content in all of those available slots ?? Worst of all the support on their online support chats are ********. No disrespect to them but all they can do is apologize and provide no solution. They are used to deflect complaints through their ignorance and Dstv happily hides behind them while they confront customer ire. Disgusted with Dstv and use of innocent employees. I know this review won't make much difference but hope all who read it will share with as many Dstv subscribers as possible.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Aug 2022, 21:01Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Aug 2022, 21:01
Official
Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Aug 2022, 10:50Hi John,
We understand that you may find repeats frustrating. The main reason programmes are repeated is to give people a chance to see something they might have missed or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming blocks of six or eight hours. This means that the same block of programmes will repeat either four (for six-hour blocks) or three (for eight-hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Kindly accept our sincerest apologies in this regard.
Kind regards
DStv: Hello Peter Team
We understand that you may find repeats frustrating. The main reason programmes are repeated is to give people a chance to see something they might have missed or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming blocks of six or eight hours. This means that the same block of programmes will repeat either four (for six-hour blocks) or three (for eight-hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Kindly accept our sincerest apologies in this regard.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Aug 2022, 10:50
Official
Hi John,
We understand that you may find repeats frustrating. The main reason programmes are repeated is to give people a chance to see something they might have missed or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming blocks of six or eight hours. This means that the same block of programmes will repeat either four (for six-hour blocks) or three (for eight-hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Kindly accept our sincerest apologies in this regard.
Kind regards
DStv: Hello Peter Team
We understand that you may find repeats frustrating. The main reason programmes are repeated is to give people a chance to see something they might have missed or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming blocks of six or eight hours. This means that the same block of programmes will repeat either four (for six-hour blocks) or three (for eight-hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Kindly accept our sincerest apologies in this regard.
Kind regards
DStv: Hello Peter Team
Best regards,