Repeat disconnection of service due to account err

My service is constantly being disconnected, even though I am a debit order contract customer my account is in arrears according to you. I have spent 255 min of airtime trying to speak to your call centre. wasted 3 hours of my time yesterday morning at your call centre in Randburg.<br> I am still waiting for a call back from your accounts department. And this is just as unacceptable ... an automated response ...<br> <br> Dear DStv Customer,<br> <br> Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.<br> <br> Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.<br> <br> We apologise for the inconvenience. <br> <br> Kind regards<br> MultiChoice Team<br>