CR
Charlie R

1 reviews | Active since Dec 2015

30 Dec 2015, 12:53

Repayment of my credit balance

My DSTV account must be paid within 24 hours of due date or they cut off my services.<br> 2 weeks before the end of December 2015 I phoned in to DSTV South Africa and stopped my services and checked while on the phone that they did it, was done. I also asked \would there be any further charges at the end of the month or thereafter""; however; when asking how long before it would be paid into my bank they rep**** 40 or more working days.<br> I must pay them within 24 hours or; but I must wait 40 or more working days; this is wrong; unacceptable and ludicrous;it's my money and then they still pocket the interest for the time """

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jan 2016, 10:42
Official
Hello Charliesie,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team