Renewing contract - but charged double

<p>we decided to renew our pricelock option---- because the price lock team told us that the contract expires on the 8/9th dec. so we took the new contract being advised by dstv... after receiving the dstv decoder to confirm that all was in order , i called dstv to ensure i would not be double charged and i was assured that that would not be the case. Please find my call history with the consultant after delivery of our new decoder. Now... a debit order goes off for over 1300! i call but a bianca tells me first that it is prorated from 9 dec to 25 dec... i ask her how can half month be over 1300 when the premium is 899... further we paid 799 the previous month so there should definately be a credit ---- as was advised ty the consultant that spoke to me when i called to confirm that i wouldnt be double charged. then she tells me im being charged for two decoders... then says no ... then says the 899 is ONLY for the decoder and not services!!!!!!!!</p> <p> </p> <p>Train your staff... dont overcharge clients... your dstv pricelock team advised us that our contract was expiring on a certain date and that it would not overlap!</p> <p>So please sort this out</p> <p> </p> <p>Mark the team lead said he would send a request.. i am waiting</p>