DM
Dibuseng M
1 reviews | Active since Nov 2009
14 Oct 2021, 10:40
Remove debit order from my account
Multichoice misled me to change from cash to debit order because I took prize lock contract. I still don’t have a decoder as we speak and I have been calling and calling and they keep on telling me that price lock department will contact me since the 6th of September .I asked them to change my paying method back to cash since I do not have the decoder yet and it seems like it’s impossible. Please change back to cash and remove debit order on my account OR come and install the decoder because I still want to take the contract. It’s either you remove the debit order or you come and install the decoder ASAP.
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Dibuseng M's updateReviewer Update
14 Oct 2021, 10:49I spoke with Zoleka *** -I873(made the call around 10:19 with *** number) She did not want to give me her surname after I told her I'm going to report the call. She was very rude to me saying that there was no point of me changing back to cash If I'm going to take price lock contract. Why is that? I think she didn't want to give me her surname because she knew what she was doing is wrong. Are they even allowed to that refuse to give out their surnames? I really do not like to speak with the agent who do not want to assists and only have the best interest of the company. Worst service I received this morning.
DM
Dibuseng M's update14 Oct 2021, 10:49
Reviewer Update
I spoke with Zoleka *** -I873(made the call around 10:19 with *** number) She did not want to give me her surname after I told her I'm going to report the call. She was very rude to me saying that there was no point of me changing back to cash If I'm going to take price lock contract. Why is that? I think she didn't want to give me her surname because she knew what she was doing is wrong. Are they even allowed to that refuse to give out their surnames? I really do not like to speak with the agent who do not want to assists and only have the best interest of the company. Worst service I received this morning.
DStv (MultiChoice)'s replyOfficial
14 Oct 2021, 10:57Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Oct 2021, 10:57
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team