AP
Andries P
1 reviews | Active since Mar 2014
19 Jul 2017, 03:54
Remove account
<p>I have called in countless times, asking them to remove the extra account from my profile, everytime its confirmed that is has been removed but it still show on my online profile.</p> <p>My customer number is ********** 2, and the extra account i need to be removed is ********** 9.</p> <p>Everytime i do an eft payment it lies on that account then i have to transfer the money over to the Active account. Please dont make me call AGAIN AND AGAIN for this, i dont believe its alot to ask</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
19 Jul 2017, 08:18Dear Andries
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jul 2017, 08:18
Official
Dear Andries
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Jul 2017, 08:55Good day Andries
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We confirm that the second residential account has been cancelled and the billing on your account corrected and adjusted accordingly.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Feel free to contact us should you require any further assistance
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Jul 2017, 08:55
Official
Good day Andries
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We confirm that the second residential account has been cancelled and the billing on your account corrected and adjusted accordingly.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Feel free to contact us should you require any further assistance
Kind regards
Rupert
Best regards,
AP
Andries P's updateReviewer Update
20 Jul 2017, 09:03That ********** 9 account still reflects on my side which means its still active
AP
Andries P's update20 Jul 2017, 09:03
Reviewer Update
That ********** 9 account still reflects on my side which means its still active