1 reviews | Active since Jun 2010
REMOVAL OF DISCOVERY WORLD CHANNEL 187
I am on DSTV Select 2 package. They took away channel 187 and said they will replace it with channel 136. Unfortunately it is not available on my package only on the Family Package. My question is why should I pay the full amount but get 1 channel less on my package? This is breach of Contract on DSTV's side. When I first took out this package, years back they did not inform me that they were to discontinue the DSTV Select 2 package!!! Why should the consumer be the one that is always wrong? This is unfair as they can now decide whenever they like just to close down channels and we must just pay the full amount. DSTV you should be ashamed of yourself especially when you are *********** customers like this.<br> <br> I do not think that I am the only one there is 1000's of us and we want also channel 136 or we want to pay LESS for we do not have channel 136.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Discovery World is no longer available on the DStv platform.
We have launched a new channel called Discovery Family on DStv Channel 135.
Select 1 and 2 packages have since been ring-fenced - this means that no new customers will be allowed on these packages and no new channels will be added to these packages in future.
Discovery Family is available on the DStv Family package billed R219.00 per month.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Discovery World is no longer available on the DStv platform.
We have launched a new channel called Discovery Family on DStv Channel 135.
Select 1 and 2 packages have since been ring-fenced - this means that no new customers will be allowed on these packages and no new channels will be added to these packages in future.
Discovery Family is available on the DStv Family package billed R219.00 per month.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert