Removal of decoder and selling lies to customers

Writing this with a very heavy heart. multi-choice representative gave me a call about two weeks ago Saying I qualify for the latest decoder and she wants to save me money by if I take this new decoder my monthly premium will go down actually I’m going to pay lesser than my current premium and is going to be price locked for 24 months again nothing to be is going to change like my package is going to be as is but the major thing here is that Getting the latest decoder and I’ll be saving on my monthly premium I was a bit sceptical hence I kept on asking her ARE YOU SURE she kept on saying YES.

To my surprise after the installation had taken place I wanted to watch showmax i could not connect I then decided to call multichoice call centre number I was then told that I have not paid my showmax acc and I then asked how much is my monthly premium I was told an amount that shook me and left me vibrating R800,00 if I want showmax is going to be 850,00. Multichoice representative that sold me the New decorder said my new instalment will be 650,00 locked for 24 months. I’ll keep on watching and I’ll still be recording, pausing, fast forward, rewinding as usual there will be no change!

Now I’m left with a higher premium and no showmax

I would like for multichoice to please come and remove whatever they have installed and put back my old decorder bring back my showmax and I want my to pay the premium that was paying before this their mess.

Pls pls bring back my showmax and my old premium and pls come remove your new decoder pls 🙏🙏🙏🙏