ST
Shaun T

1 reviews | Active since Jun 2014

14 Dec 2015, 16:21

Removal of Animal Planet Channel on DSTV Compact

We have in the past week noticed that Multichoice has removed the Animal Planet channel from DSTV Compact package. No notification in terms of this was provided, and yet this is a channel we have had since starting with Compact package, and a channel my children watch daily.<br> <br> We still pay the same subscription (which increases annually), but with a regular channel now missing!!<br> <br> When phoning in now, we were not given a acceptable answer and said our call would be escalated. Will see how long that takes based on feedback from numerous other complaints here.<br> <br> Seriously??!!!<br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Dec 2015, 09:24
Official
Hello shauntodd,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team