RA
Ryan A
1 reviews | Active since Jul 2009
23 Aug 2015, 10:44
Remote Recordings not working again
In June Remote recordings for the Explora never worked for 9 days, in July for 12 days and this month not working since Thursday 20th Aug, so day 4, I have spoken with live chat agents and emailed but am made to jump hoops restarting decoders etc.<br> <br> See previous report:<br> http://hellopeter.com/multichoice/complaints/remote-recordings-not-working-***<br> <br> Please help this is incredibly frustrating.<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Sept 2015, 14:02Hello RyanTA,
Please be advised that we are having a technical problem, however our technicians are busy working to try and resolve the problem at hand. We are committed to providing you with excellent service.
As per our telephonic conversation, we confirm that your account has been credited with the amount of R240.00.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please be advised that we are having a technical problem, however our technicians are busy working to try and resolve the problem at hand. We are committed to providing you with excellent service.
As per our telephonic conversation, we confirm that your account has been credited with the amount of R240.00.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply03 Sept 2015, 14:02
Official
Hello RyanTA,
Please be advised that we are having a technical problem, however our technicians are busy working to try and resolve the problem at hand. We are committed to providing you with excellent service.
As per our telephonic conversation, we confirm that your account has been credited with the amount of R240.00.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please be advised that we are having a technical problem, however our technicians are busy working to try and resolve the problem at hand. We are committed to providing you with excellent service.
As per our telephonic conversation, we confirm that your account has been credited with the amount of R240.00.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,