RA
Ryan A
1 reviews | Active since Jul 2009
22 Jul 2015, 10:52
Remote Recordings not working
For the past 2 weeks remote recordings from the DSTV Now app and TV Guide web page have not been working.<br> I have contacted the help desk through live chat 4 times, 12th, 14th, 20th and 22nd July.<br> Although the agents are very helpful there has been no progress in resolving this issue.<br> I had remote recording issues last month as well reported on 16 June. DSTV took 10 days to resolve it.<br> Remote recordings is aggressively marketed for the Explora device but seems to always have issues.<br> <br> I just want this to work now as it was the major feature for me in investing in 2 Exploras.<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Jul 2015, 07:54Hello RyanTA,
Please accept our sincerest apologies for any inconvenience you may have experienced with regards to your Explora recording problem in this regards.
Your complaint has been escalated to the relevant department for urgent assistance, feedback will be provided as soon as we get information to resolve your complain.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced with regards to your Explora recording problem in this regards.
Your complaint has been escalated to the relevant department for urgent assistance, feedback will be provided as soon as we get information to resolve your complain.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply23 Jul 2015, 07:54
Official
Hello RyanTA,
Please accept our sincerest apologies for any inconvenience you may have experienced with regards to your Explora recording problem in this regards.
Your complaint has been escalated to the relevant department for urgent assistance, feedback will be provided as soon as we get information to resolve your complain.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced with regards to your Explora recording problem in this regards.
Your complaint has been escalated to the relevant department for urgent assistance, feedback will be provided as soon as we get information to resolve your complain.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,