Remote Recording

<p>For the past month remote recordings from the DSTV Now app and TV Guide will not work.<br />I have contacted the help desk on various occasions telephonically and by email</p> <p>Why pay such an exorbitant fee for the Explora, the Smart LNB, the larger dish, access fee, etc.if the service is the same old, no satisfactory service?</p> <p>Although the agents are very helpful there has been no progress in resolving this issue.<br />Remote recordings is aggressively marketed for the Explora device but seems to always have issues.</p> <p>The call center gives various instructions, explanations and reasons with every call, below is one recent instruction received by email after another query.</p> <p>I cannot do remote recording, what is the requirement to do this?<br />I have a DSTV Extra Package with the Explora</p> <p>1. Your DStv Explora must be connected to the internet either through an Ethernet cable from your ADSL router or using the DStv WiFi connector. To ensure that your Explora is connected to the internet please press “Help” on your remote control, then scroll down to “Tools” and Select “Connectivity Checker”. There should be 2 green ticks if it’s connected to the internet.<br />2. On your Explora you must have enabled both Catch Up Plus and Remote Recordings, to do this kindly press the "Help" button on the remote control, select "user preferences", scroll down to "Connected Services" and toggle Catch Up Plus and Remote Recordings to "On". Now you will be able to record certain content remotely from your chosen device. <br />3. Please note that once you have activated Catch Up Plus on your Explora a catalogue of additional DStv Catch Up content is downloaded, you can then choose which content you would like to download</p> <p>Kind Regards<br />Qiniso </p>