AM
Annette M
1 reviews | Active since Oct 2015
19 Oct 2015, 20:41
Reminding Patients of their condition
The adverti*****t of the MNI on M-Net for their product Antagolin against Insulin Resistance is showing basically all the time.<br> <br> I feel it is insensitive and highly offensive towards people suffering with Insulin Resistance because it reminds them constantly of their condition and struggle they have to face daily! It sucks to be insulin resistant and for someone or something to remind you of it all the time is just cruel!<br> <br> Imagine an adverti*****t like that about alzheimer's disease, or epilepsy or diabetes! It is distasteful! It's a disgrace and M-Net should be ashamed for screening that as often as they do.<br> <br>
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DStv (MultiChoice)'s replyOfficial
21 Oct 2015, 09:56Hello Customer 101,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated you concerns to the relevant department for urgent attention.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated you concerns to the relevant department for urgent attention.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply21 Oct 2015, 09:56
Official
Hello Customer 101,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated you concerns to the relevant department for urgent attention.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated you concerns to the relevant department for urgent attention.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert