Reinstate my DSTV - have made payment for the month as per request

I was told that my premium is R750.00 in May 2019 Called again every month to confirm that amount and the consultants continuously advised that yes my premium is R750 moving forward. No one could explain why I was paying that amount. Then I received an SMS on 09/10/2019 to advise that I need to pay R328,51. When questioning this amount I was told by agent Nondumiso that I have been receiving a discount every month.. I need to know what kind of discount did I get and based on what as well ? Spoke to Mohammed Team leader in customer service and he sang the same song but could not explain what th discount was for? Made a payment of R330 on morning of 11/10/2019 and then received an SMS at 10:19 on 11/10/2019 to say that my DSTV has been stopped and if I pay R378,51 it will be reconnected. How does it move from R328,51 to R378,51 when my query has not been resolved.

Do you people not make notes when you do something on a customers account. I am not saying that I am not great full for this discount but it is misleading as I was told that this is my premium moving forward. If your agents are *********** I feel that I cannot pay for their incompetence. I am not willing to accept this explanation as now my account has been suspended even though I paid the amount I was told.

Also have informed the agents numerous times that I am at a call centre and cannot answer my phone. There should be better communication.