Regular/Monthly dissatisfied customer

Dear Dstv

I recently downgraded my service from Premium to Compact Plus, which initially reduced my bill from R1300 to R600. However, on the 20th, I discovered that the amount had unexpectedly increased from R600 to over R1200. This constant fluctuation and lack of clarity have been a source of great frustration.

Due to these ongoing issues, I have decided to cancel my account. This is not what I had planned, and the continuous struggles have left me feeling taken for granted. I sincerely hope this situation is not influenced by my background or skin color.

I kindly request that you investigate this matter urgently and provide clarification and resolution.

Thank you for your prompt attention to this issue.

Sincerely,

F.E. Ntlele