Regular Disconnection !!
DSTV have been trying to sell me their Explora decoder for years. They have tried to 'frighten' me into buying by saying my service may be affected. I am now experiencing service disconnections on a regular basis at EXACTLY 18-50. This can be every day or once or twice a week, but always at the same time. I believe this is their strategy to enforce their 'inferior' solution onto their customers. Explora does not offer the ability for multiple TV's to watch different channels, so why would I want to accept this second rate offering ??
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Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
29 Sept 2017, 08:34Dear Mike
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply29 Sept 2017, 08:34
Official
Dear Mike
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Sept 2017, 12:48Good day Mike Baines
Thank you for taking the time out to bring your concerns to our attention.
We tried to contact you to assist with the problem without any success.
Please take your decoder to your nearest MultiChoice Agency or Branch to be tested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply29 Sept 2017, 12:48
Official
Good day Mike Baines
Thank you for taking the time out to bring your concerns to our attention.
We tried to contact you to assist with the problem without any success.
Please take your decoder to your nearest MultiChoice Agency or Branch to be tested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,
's updateReviewer Update
29 Sept 2017, 13:32"Take my decoder to the nearest agency to be tested" NO, NO, NO !!!!!!!!
My decoder works perfectly until YOU people decide to switch my service off !!!!!!!
Why should I have the inconvenience of removing, travelling, waiting, waiting again and being told that "you must upgrade to an Explora"
Your company must answer my question which is "why does my service regularly fail at 18-50" ??
's update29 Sept 2017, 13:32
Reviewer Update
"Take my decoder to the nearest agency to be tested" NO, NO, NO !!!!!!!!
My decoder works perfectly until YOU people decide to switch my service off !!!!!!!
Why should I have the inconvenience of removing, travelling, waiting, waiting again and being told that "you must upgrade to an Explora"
Your company must answer my question which is "why does my service regularly fail at 18-50" ??
's updateReviewer Update
20 Oct 2017, 09:07I'm still awaiting an acceptable response from DSTV. They phoned me to say "we do not have the ability to cut-off service to you". I asked them what they do when payment is not received ? There response was "we cut-off your service" !!!!! Do they think we're all as dumb as them ?????
's update20 Oct 2017, 09:07
Reviewer Update
I'm still awaiting an acceptable response from DSTV. They phoned me to say "we do not have the ability to cut-off service to you". I asked them what they do when payment is not received ? There response was "we cut-off your service" !!!!! Do they think we're all as dumb as them ?????