Regret giving business to multichoice again worst mistake 😪

I'm feeling so helpless like multichoice is doing me a favor by me subscribing to them, as if their service are free. Quick to take my money but very poor customer service support like the agents only know one thing and are not interested in dealing with customer complex issues.

Long story short I had canceled my dstv decoder subscription around June last year so I have not been a dstv customer for at least a year. And then on the 14 July I realized they have product call dstv stream premium for R699 which I signed up for as it suits my needs as I no longer have or need a decoder. Fine I go online and sign up and they deduct the R699 from my card July 14th and fine service is working and I was happy to be back with Multichoice.

Come 25th July they deduct R480.13 from my account again, then when I call I'm told that maybe when I signed up online I might have reactivated my old decoder account which I no longer use ,and when I explain I don't use that and never used decoder account I'm told nothing can be done thank you for giving use free R480.13, all we can do is disconnect it. I've called numerous times at one stage the lady said she's asking permission from her manager and left me holding for 40 minutes without coming back to me, believe it or not the last I heard was I'm asking my manager and I listened to music for 40 minutes without any acknowledgement until I eventually hung up.

Hope you enjoy my free money and when I didn't know I'd be regretting signing up with you again sies. No wonder people have moved on to other streaming services you can't even provide service to a customer who's willing to stay with you.