Refusing to downgrade when in fact no one app**** for an upgrade.

AUTO RESPONSE Hi there,

Thanks for getting in touch with the DStv Help Team. We're here to help with all queries related to DStv. Your query has been logged and your reference number is ***. We'll get back to you within 8 working hours.

We're available for assistance everyday from 7am - 10pm (including public holidays).

Thank you DStv

Query can't wait? Next time contact us in the following ways: Self service: Dial *120*68584# on your cellphone or login to the website on www.dstv.com Social media: Facebook or Twitter, 7am - 11pm everyday.

This is the message I got after logging a complaint but there was nothing or no response regarding matter, I'm sick of this automated response "thingy" can't you see that technology is not working at its best now? Please being back the consultants asseblief tog.