REFUSING TO CORRECT THEIR MISTAKE!!!

I was approached by Multichoice to take up the R99 Explora Deal. When it was delivered, there was an LNB included. I called to enquire. They said its needed for installation. I told them I dont need installation, only the decoder, that's what I ordered. Despite telling them that I ordered the R99 deal &informed the sales person of this,the lady(cant remember her name) said they'll listen to the call to verify my claim. She called me back & confirmed that I had indeed ordered the R99.00 and could hear the sales person confirming that my bank account will be debited with R99. I asked her what about the LNB, she said she'll come back to me (she never did). After more than a week of trying to get this sorted, I took the Explora and the LNB to Multichoice in N1 City. I was helped by the manager (cant remember his name) and he said I should keep the explora, he'll take the LNB and he will see if he has a smart switch (I think it's called) for me. He went to the back & gave me a used one. And told me that they have escalated the billing query.<br> More than 2 weeks later, I get a call today (Winstonia), flatly refusing to help. I told her to then collect the Explora & refund me. SHOCKING!