1 reviews | Active since Jun 2015
Refusing of Insurnace claim
I have a problem with my dstv decoder, I took my decoder in to Aerial Satellite Excellence in Greenstone and thy said that there is no problem, I connected my decoder again and it was still not working,<br> So I took the decoder back to Greenstone and told them that the decoder is not working they need to sort it out, so they said that they will swap the decoder out for me. Then they advised me that I need to pay R700 for the insurance claim and I refused because I pay insurance on my decoder, I then phoned dstv and advised them on the situation they then gave me a reference number and said that I need to go back and they will swap the decoder, I went back this morning and they still said that I need to pay the R700, so I phoned dstv again and told them that I refuse to pay any money as I pay insurance, so they told me that because there is a technical fault on the decoder that I can only claim after three months of activation of the insurance, so what is the whole point have paying for insurance and you cannot claim? I was never made aware of the fact that you are not allowed to claim within three months after activation? DSTV refuses to accept my claim for a new decoder.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert