Refused to reverse a debit order

I called multichoice on the 19th of January 2015 to down grade my package and the agent i spoke to did not advise that the debit order will stil go off and when i spoke to debit order department to have it reversed back i spoke to almost 3 different agents who gave 3 different answers and waiting period.i have been waiting for 5 weeks for a reversal.now today spoke to a team leader by name of Tumelo and told me of another 40 days when i complained she said it wil take 14 days.clearly multichoice has idiots and incompietant fools or Multichoice does not have proper procedures in place,they work as they please like a 'tuck shop'.i want my money reversed back in less than 48 hours.