Refuse to set up Debit Order now I get overcharged!!

Good Day

Firstly I would like mention how disappointed I have been with the DSTV Multichoice service as of late. High prices and low quality service. Every month not only do I pay DSTV but I call using my money to solve an ongoing issue that never gets resolved.

I had taken out a payment plan from DSTV in February 2016. It was a price lock option from DSTV for R529 per month. The payment was debit ordered every month. Last year January, I had moved banks so I needed Multichoice to update my bank details which I called in and gave. Since then it has been a nightmare every month as they kept debiting from the closed account and I would then have to call in to give my new details and allocate payment.

Getting DSTV to get my correct account details has been such a mission that eventually I stopped trying after calling every month for the last 8 months. I had been making my payments via EFT since February and I every month I would call in to see if my debit order has been set up and if my payment for the month has been received. This month however, an amount of R925 was debited from my account but the debit order had failed. I called in to ask why was the amount R925 when it should have been R529. I was told it was the wrong amount and someone had added extra charges, which was incorrect and the problem would be sorted. I was then told to call back in after a few days to allocate the payment that I had made for this month since the debit order had failed.

I called in today and the consultant had told me that I am in arrears of R545 because of all the times my payment had been reversed. Firstly, this is unacceptable because I had been calling in every month, sometimes twice a month to update my details and it was falling on deaf ears and nothing was done so I don't think I should be liable to pay for reversed transactions that I have been calling for. Not once during my phone calls did any consultant tell me that my debit order was set up successfully and that I will be charged for failed transactions. Secondly, Multichoice consultants need to do their work properly, as a result of them not doing their jobs, it becomes a problem for the rest of us. It's ridiculous! My Acc number is ********** 4