GN
Glenn N

1 reviews | Active since Mar 2009

01 Apr 2015, 07:42

Refuse to disconnect me

I tried with the online service and called the call centre. <br> <br> As a courtesy I called in the first of the month at 7: 15am to disconnect my services and was told that I am on a month to month as per their policy. I can only disconnect 30 April. Therefore the only option is not to pay for April and let the account defaut in order to be disconnected. This is what I get for trying to do the right thing. Hence I will not pay as it is the only way to get disconnected sooner.<br> <br> I find this detrimental to the customer relationship but have no choice. I am suddenly so glad that I decided to disconnect in the first place.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Apr 2015, 12:49
Official
Hello nelgd,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

As per our telephonic conversation, please refer top your personal e-mail address for further information with regards to your account.

Regards

Nesta