Refusal with telephonic recordings

I took a contact with multi choice telephonically where I was told I will be paying R929 per month but to my surprise I was billed more.i called to find out why from April till to date the only thing I get is being told about escalation every time than I took Sala decision to shortpay them as I'm waiting for recordings that I requested than boom I'm disconnected.to make it worse when I ask for references for my calls they say I can't issue out a reference.my customer number is***6.i wouldn't recommend dstv to anyone