Refusal to support SD PVR

My SD PVR which I bought in 2007 gave a bE 1 error, a software upgrade is required. I took it in to the Randburg Customer care centre. The response was that Multichoice no longer supports its own product and that I spend more money to buy two other decoders (the Explora and another) to continue to receives the same two channels and record a third I had with the SD PVR. <br> <br> The decision to stop supporting the SD PVR is absurd and is no less than ******ion.I would like to know from Multichoice whether it is legal, with the appropriate legal reference(s), please. It is like a motor car manufacturer selling you a car and 8 years later it will no longer repair or service the car or stock spare parts. The decision is purely profit driven, it cannot be anything else because the support capability has always been there, I did not disappear. As far as I can remember, the SD PVR is not the only decoder type Multichoice sold in 2007 yet it is the only one that it refuses to support.