REFUSAL TO RECONNECT SERIVES BECAUSE OF R2 OUTSTANDING

MULTICHOICE STUFF AS WELL AS THEIR SERVICE IS PATHETIC, THE AMOUNT I OWED IS R 357, BECAUSE I DID NOT HAVE ENOUGH MONEY ON MY ACC, I DECIDED TO PAY R355,76..MEANING MY BALANCE IS R2 , I SPOKE TO A LADY CALLED FIKILE MAJULA AND SHE HAS A VERY STINKY ATTITUDE AND SOUND LIKW SHES DOING YOU A FAVOUR BY ASSISTING YOU...SHE WAS MUMBLING AND DIDNT WANT ME TO SPEAK TO THE SUPERVIOSR OR TEAM LEADER..ARE YOU GUYS TELLING ME THAT YOU CANNOT LET THE R2 GET CARRIED TO THE OTHER MONTH? I WANT THAT MONEY BACK INTO Y ACC, I WOULD RATHER USE IT TO BUY MY KIDS BREAD FOR SCHOOL..