Refusal to put promises on an email.

Trying to add on a Disney Plus subscription through MultiChoice. The call center agent promised me a discount on a price lock for 24 months, but when asked for all of the promises on an email, I received a refusal to put anything down in writing.

MultiChoice: Are you scared to send me anything officially on an email? Perhaps you will change the contact in the future and my email will be ammunition against you? Pathetic that you cannot follow up your promises in writing!

A one star is too much if this is the type of company I have to deal with. Just a quick check on this platform shows just how much the SA public feels about dealings with MultiChoice. After many years as a subscriber, perhaps I should be joining the droves of subscribers who are cancelling their DSTV subscriptions.