AN
Ayabuya N
1 reviews | Active since Jun 2013
17 Sept 2015, 16:57
Refusal to link Drifta to premium account
The consultants at DSTV are refusing to link my drifta to an active and paid up premuim account even though I have provided them with a smart card number that they should link it too, and they want me to pay for the subscription but the DSTV website states that DStv Mobile for Premium customers: each DStv Premium subscription is entitled to one (1) DStv Premium for Mobile subscription at no extra cost. Thereafter, each additional Mobile subscription is charged for at R49 per month. case number is #***
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DStv (MultiChoice)'s replyOfficial
18 Sept 2015, 11:30Hello Ayabuya,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply18 Sept 2015, 11:30
Official
Hello Ayabuya,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team